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Tips of Ocean Spa Playa Largo Resort & Spa, Autograph Collection, Key Largo, Florida

Ocean Spa Frequently Asked Questions

  • Can I bring personal belongings into the spa?

    Please do not bring valuables to the spa. Ocean Spa shall not be liable for any loss of personal items, even if stored in our lockers.
  • Are there any service charges?

    A Facility Fee of 2%, which is retained by the Spa, is added to all Service Checks. For your convenience, a discretionary gratuity of 18% will also be added to the check. Gratuity is provided at the discretion of the guest and is based on satisfaction with the services provided. All gratuities are paid in full to the service providers.
  • Do you sell spa gift cards?

    Yes. Whatever the occasion, spoil your friends, family or co-workers with a remarkable Key Largo spa experience. All gift card sales are final.
  • How old do you have to be to use the spa?

    Minors, ages 18 or younger, may receive salon services while with an adult in the Spa. Guests ages 16 and up may receive a facial treatment.
  • What amenities do I get access to with my spa appointment?

    Access to our spa's amenities, including use of wet areas, lounge, and lockers is reserved for guests receiving spa treatments. If accompanying a spa guest, you must book a spa appointment for spa access.
  • Are there returns or exchanges for spa boutique products?

    All sales are final, unopened items can be exchanged at our boutique up to 7 days after purchase. 
  • What is Ocean Spa’s cancelation policy?

    We require a credit card for all appointments and at least 24 hours' notice for cancelation to avoid being charged the full price for your treatment.
  • When should I arrive at the spa?

    We recommend arriving at least 30 minutes ahead of your scheduled treatment to allow time to check in and lounge in our relaxation area. Please arrive on time for treatments. Unfortunately, we will need to shorten your treatment if we have another guest scheduled after you.
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