A Facility Fee of 2%, which is retained by the Spa, is added to all Service Checks. For your convenience, a discretionary gratuity of 18% will also be added to the check. Gratuity is provided at the discretion of the guest and is based on satisfaction with the services provided. All gratuities are paid in full to the service providers.
Minors may receive salon services while with an adult in the Spa. Minors may only receive spa services if over the age of 15 and accompanied by a parent or guardian during the treatment.
Access to our spa's amenities, including use of wet areas, lounge, and lockers is reserved for guests receiving spa treatments. If you are not receiving a service, access to amenities can be purchased at $25 for guests of the Resort.
Yes. Check out our Bubbles and Bliss Package. Miami and Florida Keys locals also enjoy an additional 10% off spa services year-round at Ocean Spa- just present your valid ID to the spa desk at check out.
We require a credit card for all appointments and at least 24 hours' notice for cancellation to avoid being charged the full price for your treatment. Groups of five or more require 72 hours' notice.
We recommend arriving at least 30 minutes ahead of your scheduled treatment to allow time to check in and lounge in our relaxation area. Please arrive on time for treatments. Unfortunately, we will need to shorten your treatment if we have another guest scheduled after you.
